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7: The Role of Sales in Successful Outsourced Product Development Engagements

Published by Anand Shukla on June 7, 2023
Categories
  • Outsourced Product Development
Tags
  • building trust
  • collaborative communication
  • customer centricity
  • delivering excellence
  • managing expectations
  • role of sales
  • software development

When you want to know, learn, and feel the pulse of an industry, whom do you turn to? It is the salesperson who is at the heart of the matter with a listening ear for the customer’s needs and a keen eye on the market. In this blog post, we will explore the pivotal role of Sales in driving successful partnerships between clients and outsourced product engineering companies. 

In today’s fast-paced world of rising tech companies, outsourced product engineering partnerships have emerged as a popular alternative for building innovative products. However, outsourced product development engagements can also be a minefield with many potential pitfalls that can derail a project. One of the most crucial aspects of successful collaborative endeavors is the role of a salesperson who becomes indispensable in bridging the gap between clients and the product engineering partner.

“People don’t buy for logical reasons. They buy for emotional reasons.”

Zig Ziglar

While there are many moving parts to a successful partnership, Sales is arguably the most important lynchpin, ensuring the client-partner relationship runs smoothly.  

Here are the highlights of the responsibilities of a salesperson:

Building Trust: The Foundation of Success 

Trust forms the foundation of any successful outsourced product engineering partnership. A salesperson’s primary responsibility is to establish and nurture trust between the client and their company by effectively communicating their expertise, credibility, and unwavering commitment to quality.  

Understanding Client Requirements: The Key to Genuine Relationships

A salesperson’s foremost objective is understanding the client’s requirements and long-term vision. Engaging and communicating with external stakeholders can give the salesperson valuable insights into the client’s goals, target market, and competitive landscape. In-depth knowledge empowers them to effectively communicate client needs to the technical team, ensuring a seamless alignment of outsourced services with the client’s overall business strategy.

 Articulating Value Propositions: Unlocking the Potential 

The salesperson plays a pivotal role in articulating the value proposition of the product engineering partnership. They demonstrate how this collaboration can address technological challenges, accelerate product engineering, reduce costs, and enhance competitiveness. 

Facilitating Collaboration and Communication: The Power of Connection 

Collaborative communication is the lifeblood of a successful partnership. Acting as a bridge between the client and their company, the salesperson facilitates seamless interaction, ensuring a smooth flow of information exchange.

Managing Expectations and Performance: Delivering Excellence 

The salesperson manages expectations on both sides of the partnership, ensuring alignment between client goals and their company’s capabilities. Once the engagement begins, the salesperson keeps track of the progress and proactively addresses any gaps or deviations. Once again, ensuring the partnership remains on track to meet the client’s objectives.

A salesperson’s role is vital in setting up outsourced product development engagements. Acting as representatives for their companies, salespeople create value for their customers and help forge a long-lasting successful relationship between the client and their company.

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Bibliography: 

Shah, D. (n.d.). 36 Inspirational Sales Quotes That Can Motivate Your Team. Www.vonage.com. https://www.vonage.com/resources/articles/20-sales-quotes-mean-team/  

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Anand Shukla
Anand Shukla
Anand is an accomplished Sales Leader with over 15 years of extensive work experience in the IT Industry across the US, Europe, and APAC markets. He has in-depth knowledge of software development and IT Services for various industry verticals. Anand has contributed significantly to the startup ecosystem, helping businesses build and scale products and advising fast-paced startups on their growth strategy. Anand is an intrepid traveler—he has visited more than 38 countries—loves riding motorcycles, having interesting conversations with people, and is always up for an adventurous ride!

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I am a passionate coder and a blogger with
almost 10 years of experience in IT industry.

Anand ShuklaAnand Shukla

Anand is an accomplished Sales Leader with over 15 years of extensive work experience in the IT Industry across the US, Europe, and APAC markets. He has in-depth knowledge of software development and IT Services for various industry verticals. Anand has contributed significantly to the startup ecosystem, helping businesses build and scale products and advising fast-paced startups on their growth strategy.

Anand is an intrepid traveler—he has visited more than 38 countries—loves riding motorcycles, having interesting conversations with people, and is always up for an adventurous ride!

Avinash WableAvinash Wable

Avinash loves coding, and the challenge of writing easy (to understand) code makes him happier when he constantly refactors it. He has 18+ years of experience in developing full-stack distributed web applications using Java and related technologies.

Beyond coding, Avinash enjoys exploring the world through travel and trekking and is also passionate about farming. Deeply interested in ecological and sustainable development, Avinash is actively involved in water and soil conservation efforts in his village.
A relatively new-found interest is consuming satirical content and reading about history.

Hemant BhattHemant Bhatt

Hemant is a Product Manager with professional experience of 18+ years. Prior to Caizin, Hemant co-founded Tavisca. He transitioned from technology to product leadership over his career. He is a believer in an iterative approach to product development and greatly values customer first focus. His is passionate about building people centric organizations. When not working, he loves spending time with his wife and kids.

Mahendra YadavMahendra Yadav

A dedicated professional with 22+ years of experience in the IT industry, Mahendra has successfully played pivotal roles at every organization he is a part of.
Tavisca, his previous venture, developed into a successful product and technology company and was acquired by CxLoyalty, which eventually became a JPMorgan Chase company.
Mahendra is a Mechanical Engineering graduate of IIT Kanpur. With a strategic mindset and commendable business acumen, he has proven to be an accomplished and empathetic leader in technology, sales, business development, product management, and organizational culture.

Paritosh UpadhyayParitosh Upadhyay

Paritosh has steadily transitioned from being a QA engineer to a Delivery Manager with almost a decade long experience in various domains such as Insurance, Logistics, and Accounting.

Paritosh has demonstrated an exceptional ability to motivate, organize, lead, and coach scrum teams across multiple locations with a verifiable track record of managing multiple complex projects, delivering on time and within budget.

A petrol-head, Paritosh’s love for cars started with the fond memories of driving around in his father’s 1988 – Maruti 800. Paritosh also loves Lego building with his 4-year-old son and spending time with his family.

Rhishikesh ChinchoreRhishikesh Chinchore

As they say, “Design is thinking made visible,” Rhishikesh is a passionate Design Thinker.
He holds 12+ years of experience in the field of user experience (UX) design. He has worked in numerous domains like Travel, Medical, FinTech, etc. A people person, Rhishikesh loves to engage in an open exchange of ideas. He also believes that learning is a continual process.
Outside work, he conducts design thinking workshops, participates in Marathons, and is a curious traveler.

Shikha SingalShikha Singal

Shikha is a professionally qualified Digital Marketer with a master’s degree and over 20 years of dynamic experience in corporate strategy, marketing, and transforming business operations. Shikha is a motivated professional who excels at business expansion, mergers, and acquisitions.

She has consistently delivered impressive results throughout her career because of her exceptional organizational skills and specialized expertise in core product management, market research and branding, events, public relations, and key account management.

In her free time, Shikha loves painting, spending time with her loved ones, and visiting new scenic places.

Tanuj SaxenaTanuj Saxena

Tanuj is a Master of Computer Science with 16+ years of experience in technology, boasting a mix of core R&D and professional services.

Before Caizin, Tanuj co-founded an FSM analytics company and scaled the SaaS-based product’s technology using a cloud-first approach. He is passionate about building products, whether tech or non-tech. 

The gadget lover also loves going on long trips with his family.

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